Care & Aftercare

These principles govern the practice, from our friendly and expert staff through to our choice of materials and quality equipment, our location and whole approach to dentistry.


CARE
Excellent facilities – the highest standards

Everything in our practice has been designed for maximum comfort and minimum stress throughout your visit, from the ease of access and parking to the relaxing atmosphere of our patients’ lounge.

We are housed in one of the most advanced practices in the UK, ergonomically designed to be both clean and easy to clean.

The sterilisation and treatment facilities allow us to maintain the highest levels of surgical cleanliness required for complex treatment procedures.

Wherever possible, we use disposable instruments and materials.

We offer the full range of dental treatment from ongoing preventative care, to specialist procedures such as cosmetic dentistry, implants, and sinus and bone grafts.

Advanced technology
Our new Siemens digital imaging equipment affords instantaneous viewing and pinpoint accuracy with the lowest dosages available in modern radiography. This technology allows us to make extremely accurate differential diagnosis and also offers millimetre perfect bone depth assessments required for advanced implantology.

We are one of the only practices in the UK to install the latest Siemens integrated treatment centres. These allow implantology procedures to be carried out directly from the operator’s chair, making sterilisation simpler and easier to maintain.

We are committed to offering comprehensive family dental care in a relaxed, comfortable and safe environment. Prevention is better than cure for adults and children! Research shows that preventative dentistry delivered on a regular basis greatly reduces the risk of dental disease and provides a platform for a lifetime of improved oral health.

We run a dedicated surgery in Inverness for the sole use of our hygienists – because we encourage patients to gain the benefits of regular visits to our dental hygiene centre. All our patients discover that regular hygiene and good advice results in a much healthier oral environment where treatment needs are reduced or removed.

We offer various Dental Care Plans which can be tailored to meet the treatment needs of you and your family. We are always delighted to take the time to explain how these payment schemes work – and to answer any questions you may have.
Alongside our regular dental care programmes, we also offer dental implants, invisible orthodontics, tooth whitening and veneers. These additional services always form part of a package that is relevant to your overall dental healthcare and needs.

AFTERCARE
After Care is central to the success that we enjoy at Eilertsen Dental Care. All of our treatments are complemented with a comprehensive after care treatment plan that puts our patient at the heart of everyhting that we do.

A key part of successful after care is regular check ups and visits to the hygenist to ensure the health and well being of your mouth and your teeth. When you come to us for cosmetic or more advanced dental treatment you can rest assured that the follow up care will be delivered by our friendly and caring team just as effectively as the original treatment.

In keeping with the theme of prevention, we also offer a Dental Care Plans from as little as £15.50 per month.

An example of our plans would include the following: 2 dental examinations and hygienist appointments per year; any necessary X-ray examinations; 15% reduction in routine treatment fees (excl. ortho implants and cosmetic dentistry); periodontal, oral hygiene, and diet advice; a 24 hour membership advice helpline for dental emergencies both home and abroad, and worldwide supplemental insurance.

For larger treatments we are also able to offer 0% finance schemes provided by Braemar Finance Inc.
Contact Eilertsen Dental Care today for more information. 

 

At Eilertsen Dental Care we are entirely committed to make your journey with us as comfortable and relaxed as possible. Our aim is to give you the best possible treatment in a safe and clean environment. We are always looking to improve our service and welcome any comments or feedback both positive and negative.  If for any reason you have been unhappy with any part of your treatment or service then we would like you to get in touch with us.  We aim to deal with any concerns or complaints promptly, courteously and efficiently.  All views will be taken seriously and dealt with in line the complaints procedure set out by the GDC.
In 2014 the Scottish government started an initiative to regulate the standards of independent healthcare clinics and as we are a fully private clinic we have undergone rigerous inspections and checks by the healthcare improvement Scotland team. Our complaints procedure is set out below and the details of all available parties should you be unable to resolve your complaint at a local level.

Responsibilities
The practice feedback and complaints officer is Jennifer Judith Eilertsen.

How to make a complaint
You can complain in person, by phone or in writing. Please note that if you email other people may be able to see your personal information.
If you can, first talk to a member of staff involved in your care. We will try to sort out the complaint at the time.
If you are unable to talk to the member of staff involved with your care, ask to speak to Jennifer Judith Eilertsen who is our complaints officer.
What we will do
  • We will try to sort out the complaint on the spot.
  • If we cannot do this we will write to you within 3 working days. In the letter we will
  1. tell you what action we will take to look into your complaint;        
  2. offer you the chance to talk to a member of staff;
  3. let you know when we will respond fully(normally within 20 working days)
We will keep information about your complaint confidential. We may have to talk to other staff or show them your dental record. If you do not want us to share information from your dental record, please tell us when you make your complaint, but bear in mind this may make it more difficult to look into your complaint.We will keep a record of your details and your complaint and use it to help improve our services, and for statistical purposes.

Our response

We will investigate your complaint and write to you with a full response within 20 working days of receiving your complaint. If we are unable to keep this timescale we will let you know and tell you why.
Our response will let you know the result of the investigation.
We will:
  1. show that we have looked into your complaint and reply to all the points you make;
  2. offer an apology if the thing have gone wrong;
  3. explain what we will do to stop what you have complained about happening again;
  4. if necessary, explain why we cannot do anything more about some parts of your complaint;
  5. offer you the chance to talk to a member of staff if there is anything  in the letter you do not understand;
  6. include information about the Scottish Public Services Ombudsman in case you are unhappy with our response or the way we handled your complaint and you wish to take things further.
If you don’t want to complain to anyone in the practice about your complaint you can contact The Dental Complaints Service (08456 120 540)(a department of the General Dental Council) offers a complaint resolution service for private dental patients and dentists. Alternatively you can get in touch with a member of the improvement healthcare Scotland team (details below)

When making your complaint, please give:
  • your full name and address (and the patient’s name if acting on behalf of someone else);
  • as much helpful information as possible about what happened, where it happened and when, and what you would like to have done about it;
  • your preferred method of communication; and
  • consent from the patient, if you are making the complaint on behalf of the patient.

The General Dental Council,
37 Wimpole Street London,
W1M 8DQ (the dentists’ registration body)
Website: www.gdc-uk.org


Healthcare improvement Scotland
Independent Healthcare Team
Gyle Square
1 Soth Gyle Crescent
Edinburgh EH12 9EB.
T: 0131 623 4342
E:hcis.clinicregulation@nhs.net